Exchange Policy

Your Satisfaction is important to us. You may request an exchange for up to 5 days after you receive your order. To exchange an item, you must fill out the exchange form. Our customer service department will contact you to begin processing your exchange as soon as possible. We will reply with information as to where to send the item and your RMA#. We will not accept exchange merchandise that has not been previously approved... all unapproved exchanges will be returned to sender at their cost. You must write your RMA# on the outside of your package. We must receive your exchange within 10 Business Days after we respond with your RMA#. That gives you 2 weeks to get it to us Sorry, shipping costs are not refundable and you will have to pay the return shipping cost of the new pair.  Click here for shipping cost.  If there is a difference for the new pair that you have selected you will be refunded/charged that amount.  We recommend that you send your exchange insured. We are not responsible for lost or stolen merchandise. If YOU damage any item we cannot accept it for an exchange. Shoes/Boots must be in 100% resalable condition as well as the shoe box.

Damaged Shipments
      All of our footwear is first quality. If, for any reason, you receive footwear that is either damaged or defective, we will deliver a new pair immediately. Of course, there is no restocking fee for returns of footwear that is damaged or defective.  We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage:

1).  Contact us as soon as possible.

2).  Request that the shipping company return the merchandise to address listed on the package.  Do not return the merchandise yourself,  as this may delay your reorder or credit.

Back Orders & Discontinued
  In rare instances, a color or size may be out of stock, back-order or discontinued.  In any of these events you will be notified by e-mail.  We will try and notify you of the approximate delivery date.  If you do not respond to our e-mail notification we will consider your order to be valid and we will ship your backordered item as soon as it arrive.   

Contact
To contact us about a product you'd like to return:

• Complete our return request form