Exchange
Request
Your Satisfaction is important to us. You may request an
exchange for up to 5 days after you receive your order.
To exchange an item, you must fill out the form below.
Our customer service department will contact you to
begin processing your exchange as soon as possible. We
will reply with information as to where to send the item
and your RMA#. We will not accept exchange merchandise
that has not been previously approved... all unapproved
exchanges will be returned to sender at their cost. You
must write your RMA# on the outside of your package. We
must receive your exchange within 10 Business Days after
we respond with your RMA#. That gives you 2 weeks to get
it to us Sorry, shipping costs are not refundable and
you will have to pay the return shipping cost of the new
pair (click here for
shipping costs). If there is a price difference
between the pair you have and the pair you want then you
will be credited or charged the difference. We
recommend that you send your exchange insured. We are
not responsible for lost or stolen merchandise. If YOU
damage any item we cannot accept it for an exchange.
Shoes/Boots must be in 100% resellable condition as well
as the shoe box.
Our return-exchange policies or
frequently asked questions can
answer many of the questions you might have.
