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| Thank you
for shopping with All High Heel.
Your satisfaction is very important to us and your business is
greatly appreciated. It is our goal to provide you with the
finest footwear fashions and customer service available. We
will try to always answer all e-mails within 12 hours... in most
cases it is within a couple minutes. For the best possible
service here is some information to help make shopping with us
enjoyable and risk free. Privacy Policy We take your privacy very seriously. All customer information will be used for internal purposes only. No information will be given, shared or sold to any outside sources. E-mail addresses are used only to send you your invoice and to correspond if there are any problems or questions with your order. If YOU want you can add yourself to our Newsletter for updates and specials. At any time you can take yourself off the list. All orders are shipped in plain packaging. Our return address says ePed, Inc. You can feel safe having a shipment sent to your home or work address. We are committed to shipping your order promptly and discreetly. Any questions or concerns? As always, do not hesitate to contact us. 
Security This is a secure site. We implement several security measures to maintain the safety of your personal information. We use Secure Socket Layer (SSL) encryption for the exchange of personal and payment information. When placing an order, you will notice that our url will change from HTTP to HTTPS, and you may also see a solid key or lock in the lower left-hand corner of your window to indicate security encryption has taken place. Security measures are strictly maintained by our payment/authorization gateway provider Authorize Net. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit. Customer personal information is stored behind secured networks and can only be accessed by a very limited number of employees who have special access to secured information. It is much more likely that your credit card number will be stolen off your credit card statements that you throw away in the trash. However if you're still uneasy about online ordering, you can always order by faxing or mail.
Order Confirmation All invoices are EMAILED to you right after you place an order. If you would like a paper copy please print the one emailed to you. You will not receive an invoice with your order
Shop Lifters will be Prosecuted We value our customers. To make sure you receive your merchandise in a timely manner please be sure to make all payments with a credit card that BELONG TO YOU. If we cannot verify your billing address or the owner of the credit card has no knowledge of the order being placed we will not deliver any merchandise. We reserve the right to refuse service to anyone. If there is any questions about your order OR your identity we will contact you. You MUST provide us with the address your credit card statement gets sent to, a valid email address, the phone number your credit card has on file (if you don't want calls, write that in the comments section). Almost always we will try to contact you by email before we will call you. We will only contact you if we have a question about your order or your address.
Catalogs We do not offer catalogs. We are adding new products so often that it would not be feasible to print a catalog. If you have a specific question or there is something you would like to see us carry please feel free to Contact Us.
Payment Methods     ALL prices are US dollars. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and MONEY ORDERS. Our parent company's name "ePed Inc." will appear on your credit card bill. Money order are to be made out to "ePed Inc." mailed to: All High Heel Shoes P.O. Box 600207 Saint Paul, MN 55106 Checks are not accepted from other countries besides the United States. To pay with a money order, please print out the offline order form and mail your money order with the offline order form to the above address. Please include a valid email address and your phone.
Fax Your Order We want you to be able to order by whatever means you find comfortable. You can fax in your order 24 hours a day 7 days a week. You can bill your Visa, MasterCard, American Express, or Discover Card. Print out the offline order form and fax (651) 793-4990.
By Mail Print out the offline order form , include your credit card information Card Holder Name, Card Number, Type of Card, Expiration Date, Billing Address (where credit card statement is sent to), and Phone Number must be sent... or else credit card will not be processed and this will delay your order. Money orders need address, e-mail address, phone number. Send to: All High Heel Shoes P.O. Box 600207 Saint Paul, MN 55106
Shipping & Charges Please See our Shipping Times and Charges page. * We cannot guarantee delivery times, there are factors that our out of our hands. We will always do our best to ship your order as fast as possible. We are not responsible for lost or stolen packages.
International Shipping How to place an International order: We are sorry, we currently have suspended all international
ordering. If you would like us to email you when we start up
again please send us an email . We want you to be totally
satisfied with your shoes. You may request a refund for up
to 5 days after you receive your order. To return an
item, you must first contact us by filling out the return
form.. We will
reply with information as to where to return the item and your RMA#. We will NOT accept returned merchandise that has not
been previously approved...all unapproved returns will be returned
to sender at their cost. We must receive your return within
10 Business Days after we respond with your RMA#. That gives you 2
weeks to get it to us Sorry, shipping costs are not refundable and
there is a 15% restocking fee. We recommend that you send your
return insured. We are not responsible for lost or stolen
merchandise. If YOU damage any item we cannot accept it for a
return. Shoes/Boots and shoebox must be in 100% resalable
condition. They must be unworn and unscuffed. When trying
them on for the first time do this on carpet so not to scuff up
the bottom of the shoes. Please read our tips on getting the
right size if you are unsure. When returning an item, the
United States Postal Service will provide a free box if you ship
it Priority Mail. 6% of the total will be charged for
cancelled orders. Exchange Policy 2). Request
that the shipping company return the merchandise to address listed
on the package. Do not return the merchandise yourself,
as this may delay your reorder or ability to get a refund. |
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