Return Policy

Please be sure and read and understand the following to help keep our prices low. 

When you receive your order, make sure that you open and thoroughly inspect it for any manufacturing defects or shipping damage.  If there is you must email us with 1 business day to let us know.

We want you to be totally satisfied with your shoes.  You may request a return for up to 5 days after you receive your order.  To return an item, you must first fill out the return form.  Our customer service department will email you back within 96 hours. We will email you all the information you need as to where to return the item and your RMA#.  We will NOT accept returned merchandise that has not been previously approved...all unapproved returns will be returned to sender at their cost OR you will be charged a 30% restocking fee.  We must receive your return within 10 Business Days after we respond with your RMA#. That gives you 2 weeks to get it to us Sorry, shipping costs are not refundable. We recommend that you send your return insured. We are not responsible for lost or stolen merchandise. If YOU damage any item we cannot accept it for a return. Shoes/Boots and shoebox must be in 100% resalable condition. Do not put tape on the shoe/boot box or write on it.  You will be charged $5 for a damaged shoe box and $10 for a damaged boot box.  Items must be unworn and unscuffed.  When trying them on for the first time do this on carpet so not to scuff up the bottoms.  Please read our tips on getting the right size if you are unsure.  We do credits every Tuesday.  Once we do the credit the amount of time till you receive your credit is up to your credit card company. 

Returns on Fetish shoes and boots will be charged a 15% restocking fee.  Fetish are usually a 6 inch heel or higher and non platform.  Or the if the word Fetish is in the description it is considered a Fetish.